DELIVERY & RETURNS

At London musk, we try our best to offer a customized delivery and return policy for our customers. Our main goal is to help our customers to the best of our abilities. In case you need to know about our policies, they are being stated below:

DELIVERY
UK Standard Delivery (4-5 Working Days) - Free over £25
UK Second Class Delivery (2-4 Working Days) - £2.95
UK First Class Delivery (1-3 Working Days) - £4.95
UK Next Day Delivery (by 1PM next working day, weekdays only) - £8.95
EU Standard Delivery (8-10 Working Days) - £9.80
We aim to dispatch all orders within 1-2 working days and orders received before 11am will only dispatch the same day.. Our standard processing times are Monday to Friday 9AM to 5PM excluding Bank Holidays. Any orders received after this time period will be processed next working day. Orders received on Friday for next day delivery after 1PM will be processed on Monday. Orders received for next day delivery on Friday will be processed as next working day delivery. We take care of every single packaging with caution and make sure all handling instructions are followed step by step, so you can get your purchase on time and in excellent conditions. Since Brexit, UK is out of European Union as a result customers from EU may need to pay aditional import tax basis on the the country of delivery.

RETURNS
London musk always tries to ensure that the customer receives the exact product they had ordered. However, sometimes, mistakes might happen. We try to resolve such issues as fast as possible. In order to resolve such issue, please call us at +44 7940 435546 or +44 2033 021319 to arrange a return, refund or replacement, or email us at info@londonmusk.com. It is incumbent that you please state the following credentials - name, email address, order number, product code and reason for return. Then let us know whether you would like a refund, an exchange or a replacement. Refund, exchange or replacement are processes when we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, unopened and resaleable with original packaging, and are securely sent. We offer a full refund and exchange on packaged, sealed items that are received in a resalable condition within 14 working days of purchase. Exceptions are oil custom filled bottles in clear or crystal bottles. No refund on promotional, reduced or discounted items. Please send items by Royal Mail, either 1st or 2nd class, retaining proof of postage, to: Chrisp Street Market, 17 Market Square, London E14 6AQ, United Kingdom.
Refunds will always be processed by the original payment method.

PAYMENT REFUND
In case you return the goods, refunds will be paid similar to the same method used by the original order. The refund value will be for the price paid when the order was placed. Refunds will only be processed once the item is received back.

RETURNING PRODUCTS IN STORE AND PROOF OF PURCHASE
Our online customers will be sent a proof of purchase after their order has been dispatched. If you wish to return the product, please utilize the proof of purchase. London musk will not be able to process returns without proof of purchase, besides the confirmation of the online store sales department. Please, make sure our online sales department is aware of your in store return before proceeding.

MONEY BACK GUARANTEE TERMS AND CONDITIONS
Our Money Back Guarantee is a guarantee that, if you are not satisfied with our product, a refund will be made. We are proud and confident about the quality of our products, therefore we offer you this guarantee for your peace of mind.

Note : Product should be unused and unpacked and return fees are covered by the buyer. We recommend you order a sample together with your product, so you can double check the fragrances before actually opening the main box or product bag etc..

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