At London musk, we try our best to offer a customized delivery and return policy for our customers. Our main goal is to help our customers to the best of our abilities. In case you need to know about our policies, they are being stated below:

DELIVERY

Free Shipping (3-4 Working Days)

Standard Shipping (2-4 Working Days): £3.50

Royal Mail Next Day (Order Before 1 pm): £8.95

We aim to dispatch all orders within 1-2 working days and orders received before 11am will only dispatch the same day.. Our standard processing times are Monday to Friday 9 AM to 5 PM except Bank Holidays. Any orders received after this time period will be processed the next working day. Orders received on Friday for next-day delivery after 1 PM will be processed on Monday. Orders received for next-day delivery on Friday will be processed as next working-day delivery. We take care of every single packaging with caution and make sure all handling instructions are followed step by step, so you can get your purchase on time and in excellent conditions.
Note: Since Brexit, the UK is out of the European Union as a result customers from the EU might not be able to access our website as we are not delivering our products outside of the UK at this moment.

RETURNS

London musk always tries to ensure that the customer receives the exact product they had ordered. However, sometimes, mistakes might happen. We try to resolve such issues as fast as possible. In order to resolve such issue, please call us at +44 7940 435546 or +44 2033 021319 to arrange a return, refund or replacement, or email us at info@londonmusk.com. It is incumbent that you please state the following credentials – name, email address, order number, product code and reason for return. Then let us know whether you would like a refund, an exchange or a replacement. Refund, exchange or replacement are processes when we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, unopened and resellable with original packaging, and are securely sent. We offer a full refund and exchange on packaged, sealed items that are received in a resalable condition within 14 working days of purchase. Exceptions are oil custom-filled bottles in clear or crystal bottles. No refund on promotional, reduced or discounted items. Please send items by Royal Mail, either 1st or 2nd class, retaining proof of postage, to:
London Musk
Chrisp Street Market,
17 Market Square, E14 6AQ,
London United Kingdom.
Note: Refunds will always be processed using the original payment method.

PAYMENT REFUND

In case you return the goods, refunds will be paid similar to the same method used by the original order. The refund value will be for the price paid when the order was placed. Refunds will only be processed once the item is received back.

RETURNING PRODUCTS IN STORE AND PROOF OF PURCHASE

Our online customers will be sent a proof of purchase after their order has been dispatched. If you wish to return the product, please utilize the proof of purchase. London musk will not be able to process returns without proof of purchase, besides the confirmation of the online store sales support department. Please, make sure our online sales support department is aware of your in store return before proceeding.

MONEY BACK GUARANTEE TERMS AND CONDITIONS

Our Money Back Guarantee is a guarantee that, if you are not satisfied with our product, a refund will be made. We are proud and confident about the quality of our products, therefore we offer you this guarantee for your peace of mind.

Note : Product should be unused and unpacked and return fees are covered by the buyer. We recommend you order a sample together with your product if available online in our website or visit our nearest store, so you can double check the fragrances before actually opening the main box or product bag.